Network Monitoring & Reporting

Hexcare is a powerful monitoring system that helps maintain the health of every hotel's network, ensuring the stability of your setup. It works to maximize internet component uptime and proactively identify and resolve challenges, while the reporting system generates network performance statistical reports so you can see how your network is performing.

Hexcare Gateway

Hexcare is a powerful gateway designed to optimize the hotel guest internet experience. Hexcare Gateway Light, PRO, Deluxe, and Deluxe Pro give you a range of choices to match your property — from a light load of 20/50 users at 20/50 Mbps up to a high load of 100/2000 users at 100/500 Mbps. The gateway can perform authentication, load balancing between multi-WAN networks, user speed throttling, and QoS to optimize network performance.

HSIA Guest Support

Quality internet service is one of the most significant amenities for hotel guests, and hotels must provide dependable, reliable access. The Hexcare gateway helps ensure that access is dependable and secure. Constant automatic monitoring of the internet gateway helps keep guests satisfied, and Hexcare actively monitors your network to make adjustments that reduce problems and guest frustration. Our call center is located in the US and staffed by highly trained agents — if a guest has a problem connecting, they can simply call our toll-free number and our technicians will assist them.